Shipping Policy – Grinsy

Last Updated: September 22, 2026

At Grinsy, we aim to provide clear information about pre-orders, processing times, and delivery. Please review the following terms before placing your order.

Pre-Orders and Minimum Order Requirement

Products identified as “Pre-Order” are not available for immediate shipment.

Our supplier requires a minimum of 50 confirmed, paid, non-cancelled pre-orders for the applicable product batch before fulfillment can begin. These products will not be prepared for shipment or dispatched until this minimum has been reached.

The minimum applies to the combined orders received from all customers for that batch. You do not need to purchase 50 items yourself.

The deadline for reaching the minimum is [PRE-ORDER DEADLINE]. If the minimum is reached, the latest dispatch date for this batch is [LATEST DISPATCH DATE].

The applicable pre-order deadline and dispatch schedule will also be displayed on the product page before purchase. The minimum order requirement does not automatically extend those dates.

If the Minimum Is Not Reached

If we do not receive the required 50 pre-orders by the stated deadline, we will cancel the affected pre-orders, notify customers by email, and provide a full refund of all amounts paid for those orders, including applicable shipping charges and taxes.

Order Processing Time

For pre-order products, processing takes 5–7 business days after the 50-order minimum has been reached and payment for your order has been confirmed.

The time spent waiting for the minimum to be reached is separate from this processing period.

For products available for immediate fulfillment and not marked as pre-orders, processing takes 5–7 business days after payment confirmation.

Business days exclude weekends and public holidays.

Shipping Time

Once your order has been dispatched, estimated transit time within the United States is 6–8 business days.

For pre-orders placed before the minimum is reached, the total estimated delivery time is:

Time required to reach 50 pre-orders + 5–7 business days for processing + 6–8 business days for shipping.

The 11–15 business-day processing and transit estimate begins only once the minimum has been reached and your payment has been confirmed, not necessarily on the date you place your pre-order.

These estimates do not override the dispatch deadline disclosed before purchase.

Delays and Schedule Changes

If we learn that we cannot ship by the stated deadline, we will notify you promptly and before that deadline. Our notice will explain the delay, provide a revised dispatch date if reasonably available, and offer you the choice of accepting the delay or cancelling for a full refund.

If we cannot provide a revised date, we will explain this clearly. We will not treat silence as agreement to an extension. If we have neither shipped your order nor received your express agreement to wait by the existing dispatch deadline, we will cancel and refund the affected order.

Any further extension of an agreed dispatch date will require a new notice and your express agreement.

Pre-Order Cancellations and Refunds

You may cancel your pre-order at any time before dispatch by emailing superclasswu@gmail.com with your order number.

Cancellation refunds will be issued to the original payment method within seven business days, or sooner if required by applicable law. Your payment provider may take additional time to display the refund.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

If a Free Shipping promotion applies to your order, this will be indicated during checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever the carrier provides it.

Tracking information may take some time to become active after dispatch.

Shipping Address

Please ensure that the shipping address entered at checkout is accurate and complete.

If you notice an error, contact superclasswu@gmail.com as soon as possible. We will attempt to update the address, but changes may not be possible once fulfillment or shipment has begun.

Delivery Issues and Consumer Rights

Carrier disruptions, severe weather, public holidays, or logistical issues may affect transit times.

If your order is delayed, lost, or arrives damaged, please contact superclasswu@gmail.com so we can investigate and provide an appropriate resolution, including a replacement or refund where required by applicable law.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

For questions about pre-orders, cancellations, shipping, or delivery, please contact:

Grinsy
Email: superclasswu@gmail.com